Trainer, Jobs, 7494

Trainer - Glasgow

Technology - Contact Centre
Ref: 7494 Date Posted: Monday 12 Apr 2021
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Nine Twenty are currently working on a new opportunity for our Client based at Clydebank! This is an exciting role for an experienced Training Manager to get involved.

We are looking for an all-round, innovative hands-on Training Manager  who is used to the full design and delivery of training, someone who is passionate and enjoys coaching on a 1:1 basis, but equally delivering in a traditional classroom style role.  We need a commercially focused training manager, who can adapt to change, adopt the latest best practice whilst always providing exceptional customer service.

The role will be responsible for overseeing the training function and 3 other trainers, this role holds several key areas of responsibility and duties including:

  • The design, updating and presentation of soft skills as well as call centre systems training (as well as intranet systems training)
  • Supporting the business to compile training needs analysis
  • All induction training for new starts, secondments, and trainee programmes
  • Assisting and supporting line managers with coaching and developing of staff in line with PDP’s.
  • Plan and produce the monthly training calendars
  • Identify, train, and motivate colleagues to become training champions within specific areas of the business.
  • Continuous evaluation of training programmes
  • Work closely with the HR business partners and key stakeholders with recruitment of staff for all areas.

Do you have a natural flare for training? And the ability to deliver training in an enthusiastic and professional manner? Then we want to speak to you!

Ideally successful candidates will have the ability to engage, motivate and build relationships at all levels, have excellent written and verbal communication skills along with a high level of influencing and interpersonal skills.

Salary will be negotiable depending on experience.