Technical Support Engineer, Jobs, 8235

Technical Support Engineer - Manchester

Technology - IT- Support
Ref: 8235 Date Posted: Monday 29 Nov 2021
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£20,000 - £26,000

Nine Twenty are working with an IT Managed Service Provider in Glasgow, in the recruitment of an Technical Support Engineer. 


This role will be mostly office based help desk work, with some field work in the future. We are looking for a well rounded Technical Support Engineer who can pick up new technology quickly. 

You will be member of our busy helpdesk team, you must be able to work on your own initiative as well as part of a team.  Excellent communication and interpersonal skills to liaise with internal and external customers is essential. 


  • Administering and supporting Microsoft Windows Server 2008 R2 to 2016 and SBS 2011 including Active Directory and Group Policy creation.
  • Administering and supporting Microsoft Exchange Server 2003, 2007, 2010, 2013 and 201
  • Helping with the procurement and administration
  • Some understanding of Office 365
  • A basic understanding of network switching architectures and configurations.
  • A basic understanding of network protocols, DNS, DHCP, TCP/IP
  • Help the team to provide technical support to our user base, both remotely or on-site as required
  • Attending sites to assist in the implementation and installation of new systems, PC’s and other IT supplies including software
  • Providing telephone support for our client's products, both hardware and software
  • Assisting the team with Server Virtualisation Environments such as Microsoft Hyper-V / VMware
  • Assisting the technical team with LAN / WAN hardware and router configurations


  • Good all round IT knowledge gained from an IT degree or relevant industrial experience (minimum 12 months)
  • Interested in all aspects of modern IT technology
  • Good working knowledge of personal computing Operating Systems such as Windows 10
  • More than proficient with MS Office applications
  • Some exposure to Server OS would be advantageous

Skills and Competencies:

  • Excellent Communication skills
  • Excellent problem solver
  • Strong teamwork and comfortable working under own direction
  • Great Initiative and ability to work well in a crisis
  • Positive attitude & willingness to progress and learn
  • Accepts that a role in IT is not a typical ‘9 to 5’ role