Systems Technician – 1st Line Technical Support, Jobs, Scotland, Edinburgh/Midlothian, 5639
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Systems Technician – 1st Line Technical Support - Edinburgh/Midlothian

Technology - IT- Support
Ref: 5639 Date Posted: Wednesday 08 Aug 2018
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Nine Twenty are currently looking for a Systems Technician (1st Line Technical Support) to join an award-winning organisation in Edinburgh who operate in the medical space.

What's in it for you?

  • £25,000-£28,000 (DOE)
  • Fantastic Edinburgh location and great facilities
  • In house training programme + development opportunities
  • Cycle to work scheme
  • Pension scheme
  • Onsite Gym facilities 

You’ll be:

  • Providing timely first line desktop, mobile device and application support for all internal clients to maximise user uptime
  • Performing Call Tracker Management for all internal support tickets and following up on all issues according to our established procedure
  • Completing PC OS & Application builds, correctly building and re-building PC’s within assigned timelines, readying equipment for use at any time
  • Referring major hardware\software problems and defective products to vendors for service or replacement to maximise service availability
  • Conferring with employees, users, and management to establish requirements for new systems or modifications to existing systems, enabling our internal client’s requirements to be met
  • Managing user accounts, accurately creating and disabling user accounts as required

You’ll bring:

  • Experience of supporting the following technologies:
  • Microsoft Windows desktop operating systems
  • Microsoft Office suite
  • Android mobile devices
  • Apple mobile devices
  • Basic PC\Notebook hardware support
  • Antivirus technology and procedures


  • Experience in a 1st line technical support role working with a mix of onsite and remote users
  • Experience of using system imaging to set up computers
  • Problem solving using logical and systematic approaches
  • Proven ability to deliver great customer service experience with strong interpersonal skills and the ability to engage with and work well with people

To be considered for this exciting opportunity, please apply today or call Sophie at Nine Twenty on 0141 231 1260