Support Engineer, Jobs, Scotland, Glasgow, 5973

Support Engineer - Glasgow

Technology - IT- Application
Ref: 5973 Date Posted: Tuesday 19 Mar 2019
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Nine Twenty Technology are delighted to be recruiting an experienced Support Engineer for their global technology based company on the outskirts of Glasgow. The successful candidate will be a key Global team member and play an important part in troubleshooting the organisations existing web applications. This is a fantastic opportunity for Support engineer to have the freedom to be hands on and solve complex problems. If you have a good understanding of how web systems work and are genuinely passionate about technology, then please apply today! 

They are offering: 

  • 2 weeks fully expensed training in Atlanta 
  • 10% bonus structure 
  • Contributory pension scheme 
  • Healthcare Options
  • Onsite Parking 
  • Fantastic onsite facilities 
  • Learning and personal development opportunities 

Job Metrics: 

  • Independently troubleshoot customer issues
  • Provide recommendation, feedback on design change / feature for product support ensure that product meets customer requirements and document the same
  • Proactive in identifying critical point of failure, raising flags & escalating issues that are of urgent nature.

Skills and experience: 

  • A good understanding of how web systems work
  • Hands on development experience (Any languages) 
  • Ability to understand and solve complex problems and concepts
  • Debugging experience 
  • Experience of resolving technical issues
  • Experience of unit testing and TDD
  • Experience of continuous integration systems
  • Understanding of software development life cycle methodologies

Personal traits:

  • Patient 
  • Resilient 
  • Approachable
  • Can work well with customers 
  • Passionate about their work  
  • Good team player
  • Flexible approach 

To apply for this exciting position, please send an application today or call Sophie at Nine Twenty.