Support Engineer, Jobs, 6624

Support Engineer - Glasgow

10% bonus, healthcare options, Life assurance - Technology - IT- Application
Ref: 6624 Date Posted: Monday 18 Nov 2019
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Nine Twenty Technology are delighted to be recruiting a Support Engineer for their global technology based on the outskirts of Glasgow. You will be working on a global team and trained across an entire portfolio of market leading customer engagement products.

Sounds good right, but what's in it for you?

Salary: £32,000-£35,000  

Bonus: 10% structure (Guaranteed)

Benefits: Competitive Pension options, Healthcare options, Life assurance, Cycle to work scheme, training and development, parking space 

The successful candidate will have a background in IT Support, ideally supporting enterprise systems. You will work closely with the 2nd line support team, working with tickets and identifying what is wrong with the software. You will be a subject matter expert of the software and be able to process the ticket to the correct software development team, in order for issue to be resolved.

Your background:

  • The successful candidate will be able to understand complex IT problems and have strong analytical
  • Knowledge of Windows operating systems
  • Strong troubleshooting skills
  • Excellent communication skill
  • Microsoft SQL Server: Transact-SQL and SQL Administration
  • Application/Database support
  • You will have sound knowledge of the software development process and understand the flow of programming

You will be joining a global support desk therefore this role requires shift work (shifts range from 8am – 11pm, 8 hour shifts) and there are additional payments where work is after 5pm.

If you are looking for a new challenge before the new year,  then please apply or get in touch with Sophie at Nine twenty on 0141 231 1260