Software Support representative, Jobs, Scotland, Edinburgh/Midlothian

Software Support representative - Edinburgh/Midlothian

Technology - IT- Tech Support
Ref: 5582 Date Posted: Wednesday 13 Jun 2018
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Nine Twenty are currently looking for a 'Software Support representative' to join an award winning organisation in Edinburgh who operate in the medical space.If you have either a technical background (software and/or hardware) either through education (Computer Science), work experience or simply a strong personal interest and a proven track record in delivering high quality customer service, then we would love to hear from you! 

What's in it for you?

  • Fantastic Edinburgh location and great facilities 
  • In house training programme +  development opportunities 
  • Cycle to work scheme 
  • Pension scheme 
  • Competitive starting salary + review after probation and frequent reviews thereafter 

You’ll be:

  • A brand Ambassador – ensuring customers are provided with a consistently high level of customer service 
  • Providing guidance which can involve basic software training, troubleshooting software issues, discussing the customer’s technical set-up
  • Liaising between the customer and the business in terms of managing reported bugs and enhancement requests
  • Working with the Sales team to facilitate technical calls with prospective customers
  • Completing remote installations on all software products for colleagues and customers, to end user satisfaction
  • Identifying customer training needs, and organising training sessions

To be considered for this exciting opportunity, please apply today or contact Sophie from Nine Twenty on 0141 231 1260.