Service Desk Engineer, Jobs, Scotland, Glasgow, 6141
This vacancy is now closed

Service Desk Engineer - Glasgow

Technology - IT- Support
Ref: 6141 Date Posted: Friday 12 Apr 2019
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Nine Twenty are delighted to announce a brand new role with Voice Technologies in the search for a Service Desk Engineer. Voice Technologies is an award-winning, employee-owned software provider based in Paisley and Sheffield in the UK, giving you the opportunity to have an input in the future of the business. Voice help organisations to reduce the time and cost of producing correspondence by using information and mobile workflow, speech recognition and digital dictation applications.

 

This is a fantastic opportunity to join a business who are working on exciting projects with national clients and looking to expand their Service Desk team with a skilled and enthusiastic individual. This is a business with a high staff retention, who care about seeing their team progress. They offer significant opportunities for training, leading to career progression in project work and on into management.

They are currently recruiting for an enthusiastic individual to join their service desk team in Paisley. There is never a dull day in their service desk! Members of the service desk team report directly to the Service Desk Manager and are responsible for helping to support over 30,000 users.

Successful candidates will have a strong IT background, be highly customer orientated and will be able to demonstrate a systematic approach to work and tasks.

 

      More Reasons to Work For;

  • Excellent progression opportunities.
  • A employee ownership business that you can be a part of.
  • 38 days holidays (inclusive of bank & public holidays).
  • Employers 5% pension contribution.

Responsibilities

  • Logging support desk calls via email and telephone
  • Responding to and resolving support cases in respect to SLAs
  • Onsite support and installations if/when required
  • Health check customer servers
  • Candidates must be able to demonstrate a systematic approach to work and tasks and report directly to the Service Desk Manager.

      Required:

  • Excellent communication and presentation skills
  • A strong knowledge of Microsoft WindowsTM and Microsoft OfficeTM
  • A good understanding of desktop support
  • An understanding of peripheral device connections
  • A proven ability to be proactive in the support of customers.

Personal Attributes:

  • Self-motivation
  • Working to a high standard
  • Diligence

Beneficial experience:

  • Working with legal, local government or professional services organisations
  • Digital dictation or speech recognition technology
  • Use of remote support (Logmein, TeamViewer, GoToAssist, RDP, VNC)
  • Microsoft SQL Server
  • Internet Information Services (IIS)
  • Use of CRM systems
  • Driving licence

 

If this sounds like the next opportunity for you, then please apply using the button below.