Service Desk Analyst, Jobs, Scotland, Glasgow, 5860

Service Desk Analyst - Glasgow

£17,500 - Technology - IT- Support
Ref: 5860 Date Posted: Tuesday 04 Dec 2018
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Nine Twenty Technology are delighted to be representing their client based in Renfrewshire in the search for a First Line Support candidate for their technology service client. 

The successful candidate will have a broad knowledge within IT technologies, including the Microsoft platform and applications.

You will have proven experience in desktop related issues and be passionate about customer satisfaction.

A sound understanding of infrastructure technology including servers, databases and networks are fundamental for this role.

Responsibilities/Accountability:

  • 1st line support, for Desktop (troubleshoot, diagnosis and incidents)
  • Customer focused
  • Industry certified
  • Call resolutions, technical support
  • Internal and external support queries
  • Create and maintain client accounts via Active Directory.

Skills/Experience

  • Proven track record of delivering within a service desk environment
  • Understanding of ITIL and process
  • Service Management methodology knowledge
  • Interest in Incident and Problem Management

Qualification/Certification requirements

  • Experience with Active Directory
  • Technical qualifications
  • 2 years work experience

To apply for this role, please click below.