Service Desk Analyst, Jobs, 6874

Service Desk Analyst - Glasgow

£19k - Technology - IT- Infrastructure
Ref: 6874 Date Posted: Thursday 20 Feb 2020
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Datavita is Scotland’s largest and most advanced purpose-built colocation facility. It is also the first facility in the UK to be Tier III certified for both design and construction.

Due to further growth, they are looking for an experienced IT Service Desk analyst to join their team based in Bellshill.

Key Responsibilities:

  • Co-ordination and Ownership of incidents through to progression
  • Provide first line support to internal and external customers
  • React to and process Alarms/Monitoring alerts
  • Diagnose/triage incidents
  • Report and track faults through our Service Management Portal
  • Keeping customers up to date at all times
  • Assist 2nd and 3rd line support staff as required
  • Previous experience of working in a customer facing environment desirable
  • Previous experience of working in an ITIL ServiceDesk environment desirable
  • Experience in using & configuring Microsoft Office products
  • The post will involve working a rotational 12 hour shift pattern.

This is a fantastic opportunity to join a fast growing and very successful technology business that will offer you a long term career path in the technology sector.

Apply now for an immediate interview.