Senior T3 Support Engineer, Jobs, 6023
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Senior T3 Support Engineer - Glasgow

Technology - IT- Support
Ref: 6023 Date Posted: Monday 25 Feb 2019
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Nine Twenty Technology are delighted to be recruiting a Senior Support Engineer for their global technology based on the outskirts of Glasgow. 

The successful candidate will have a background in IT Support, ideally supporting enterprise systems. You will be a key player in troubleshooting for our clients current web applications and be a main contact for junior members of the team. 

You will work closely with the 2nd line support team, working with tickets and identifying what is wrong with the software.

You will be a subject matter expert of the software and be able to process the ticket to the correct software development team, in order for issue to be resolved.

You will have experience of providing recommendations on design changes for featured products.

Your background:

  • The successful candidate will be able to understand complex IT problems and have strong analytical
  • Strong troubleshooting skills
  • Excellent communication skills
  • Application/Database support
  • You will have sound knowledge of the software development process and understand the flow of programming
  • Proactive and detailed orientated
  • Highly organised and experience of mentoring junior IT support team members
  • Experience of working in a fast paced service desk/help desk environment 

If you are looking for a new challenge in 2019, then please get in touch today!