Senior Problem Manager, Jobs, Scotland, Glasgow, 5827

Senior Problem Manager - Glasgow

Technology - IT- Management
Ref: 5827 Date Posted: Monday 15 Oct 2018
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Nine Twenty are pleased to be working with our long term client, a large IT services provider who have a Global presence. This organisation are looking to add a Senior Problem Manager to their team on the outskirts of Glasgow.  The Problem Management function in this organisation is responsible for the identification of errors causing incidents within clients IT estates and the coordination of activities to determine root cause and deploy corrective actions to eliminate the errors.

What's in it for you: 

  • Salary up to £38,000 (DOE) 
  • Competitive Pension Contribution 
  • Cycle to work Scheme 
  • Holidays: 25 per year + Public holidays - Buy and sell holiday options 
  • Fantastic progression routes and internal growth scheme 
  • Fantastic working environment 

You will be responsible for managing the full life cycle of problem records and build close partnership with service desk and resolver teams to drive process improvements forwards. 

Skills Required:

  • Strong understanding of ITIL Process
  • Ideally experience with Service Now or similar 
  • Excellent customer service skills 
  • Strong interpersonal and relationship building skills. Team work essential! 
  • Ideally broad IT knowledge 

Ideally you will have: 

  • ITIL certification or working towards 
  • Educated to a Degree level (Ideally IT/Business focused) 
  • Driver’s license- Due to location of office in Glasgow 

Our client are looking to set up interviews as soon as possible, please apply or call Sophie at Nine twenty to find out more information about the position.