Senior Network Support Analyst, Jobs, Scotland, Glasgow, 5647
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Senior Network Support Analyst - Glasgow

£50k - Technology - IT- Infrastructure
Ref: 5647 Date Posted: Tuesday 04 Sep 2018
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My client is looking to appoint a Senior Network Support Analyst to provide a key role supporting their clients across various sectors.The role will predominantly be office based working out of their Bellshill Office in Strathclyde Business Park, however working on client sites periodically will also be a requirement of this role.

We are seeking someone with exceptional technical and troubleshooting skills covering a wide range of technologies.The ideal candidate will have a strong understanding of Cisco Collaboration and Security Products and be able to demonstrate a logical and methodical approach to troubleshooting.

Candidates must have excellent communication skills and be able to take ownership of problems to ensure the necessary steps are taken to diagnose and troubleshoot issues through to resolution.

Responsibilities

  • Provide expert level support to all clients and act as an internal point of escalation for all support related incidents
  • Troubleshooting and diagnosis of all network and security related incidents
  • Change management and risk assessment for all managed service clients
  • Implementation of changes across all managed service clients
  • Input into policy and procedures and ensure documentation is kept up to date and to a high standard
  • Vendor escalation and case management
  • Assisting the Technical Services Manager with creation of major incident reports, service reports and root cause analysis
  • Performing regular maintenance and patching of managed service clients network and security systems
  • Ensuring all NOC monitoring and alerting platforms are maintained and updated on a regular basis
  • Identifying and suggesting service improvements
  • Mentoring other members of the team
  • Participating in the on-call rota

Skills and Experience

  • Minimum of 5 Years’ experience in a similar role or field based / consulting role
  • CCNP Certification would be desirable
  • Experience of troubleshooting complex enterprise networks and associated technologies
  • Knowledge of Wide Area Networking technologies and associated routing protocols such as EIGRP, OSPF and BGP is essential to this role
  • Experience of using tools such as Wireshark and other troubleshooting tools is essential to this role

Experience of administering and troubleshooting the following technologies and platforms is essential

  • Cisco Unified Communications Manager
  • Cisco Unity Connection
  • Cisco Unified Contact Centre Express
  • Cisco ISR and ASR Routers (2900/4000/1000ASR)
  • Cisco ASA Firewalls
  • Cisco Switching (3850/3650/2960X/4500X) and associated technologies such as VTP, STP, VSS

Experience of administering and troubleshooting the following is desirable

  • Cisco FirePOWER / Threat Defence
  • Cisco Wireless Technologies Including Meraki and Cisco ontroller Based products
  • Cisco Identity Services Engine (ISE)

Package and Benefits

  • Competitive Salary and Car Allowance
  • Generous Holiday Allowance
  • Company Pension Scheme
  • Private Health Care Scheme
  • Training and Personal Development