Primary Support Engineer MCSA, Jobs, Scotland, Livingston/ West Lothian, 5494
This vacancy is now closed

Primary Support Engineer - MCSA - Livingston/ West Lothian

Rate DOE - Technology - IT- Support
Ref: 5494 Date Posted: Monday 18 Jun 2018
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Nine Twenty Technology are delighted to be recruiting a Primary Support Engineer in the West Lothian area to deliver Cloud Services to a variety of diverse and demanding customers.

Responsibilities:

  • Be the customer facing technical lead role
  • Maintain high levels of customer satisfaction
  • Be aligned with both customer and TAM to ensure a service delivery within the contractual scope
  • Keep a high level of service delivery quality (control, predictability and consistency)
  • Maintain the operational stability of customer environments
  • Ensure the service delivery efficiency by pushing standardized processes and tools
  • Communicate new growth opportunities to management
  • Overall customer support and satisfaction
  • Internal Customer Subject Matter Expert
  • Technical Service Subject Matter Expert
  • Lead technical resource for:
    • Critical Incidents
    • Problem Management
    • Proactive Support
    • Change Management

Qualifications

  • At least 10 years experience in a senior technical role within an IT support organisation, with at least 7 years supporting a Microsoft Windows Server environment
  • MCSA Quailified
  • Strong background and work experience in an IT support discipline
  • Excellent written, verbal and presentation communication skills
  • Excellent computer skills (spreadsheet, documents, presentations)
  • Proven ability to work with Fortune 100 customers in pressured or escalation situations
  • Excellent interpersonal skills and a collaborative management style
  • Ability to challenge and debate issues of importance to the organization
  • Persuasive with details and facts
  • Delegate responsibilities effectively
  • Experience in working internationally
  • Continuous approach to self-improvement
  • Degree in a relevant discipline or equivalent experience

To apply for this role, please click below or call Rachael at Nine Twenty Technology.