Major Incident & Problem Manager, Jobs, Scotland, Glasgow, 5829
This vacancy is now closed

Major Incident & Problem Manager - Glasgow

Technology - IT- Management
Ref: 5829 Date Posted: Monday 29 Oct 2018
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Nine Twenty are currently on the look out for an experienced Team Lead Major Incident and Problem Manager to join our client, a global ICT service provider on the outskirts of Glasgow. 

The Major Incident Management function provides a 24/7 x 365 service to ensure rapid response and service restoration for outages. My client is looking for a major incident manager who can also lead a team delivering problem and major incident management service to a wide range of clients. The role is accountable for daily operations management, ensuring coverage and performance to all contractual deliverables and KPIs.

What's in it for you? 

  • Competitive salary 
  • Pension Contribution 
  • Healthcare Options 
  • Buy and sell holiday Scheme 
  • 25 days holiday +PH 
  • Free onsite parking 


  • IT service background ideally 
  • Extensive management experience 
  • Experience in a client facing role 
  • Extensive experience in ITIL aligned service delivery
  • Experience with Service Now or equivalent ITSM tools
  • An understanding of Service Level Agreements and their application

Please apply to this position today to be considered or call Sophie at Nine twenty for more information.