Junior BA Blackpool, Jobs, England, Newcastle & Tyne & Wear, 5068
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Junior BA - Blackpool - Newcastle & Tyne & Wear

Technology - IT- Business Analysis
Ref: 5068 Date Posted: Sunday 04 Feb 2018
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Service Designer - Blackpool

As a Junior BA, you’ll work in a multidisciplinary team, alongside users, designers and developers, to deliver a world-class, user-centred financial services platform.

As your role progresses, you will be responsible for:

  • Understanding user needs and creating user journeys that help people successfully navigate complex systems
  • Identifying where separate interactions should act as one service and design rational user journeys within that service, as well as commonalities in activities across services that create opportunities for product development
  • Analysing failure within existing services, identifying root causes for that failure, and creating designs or recommendations to address that failure
  • Developing future service propositions that deliver on policy intentions
  • Helping to plan user research and usability testing, observing sessions, and helping to analyse the results of user research
  • Identifying opportunities for cost reduction and improvement within an existing service
  • Understanding the existing support system for a service - both digital and process based - and designing targeted improvements to existing services or to accommodate new services
  • Mapping current service journeys and creating blueprints for improved and/or new services
  • Creating and rapidly iterating service prototypes
  • Identifying and design service patterns and standards
  • Identifying the right ways to measure service success
  • Building collaborative relationships with stakeholders, across teams and service domains
  • Defining and conducting excellent stakeholder engagement
  • Being an expert in service design
  • Participate in thought leadership - introduce ideas and approaches to the broader team

This is a fantastic opportunity to join a fast growing and very entrepreneurial technology company. Please apply now for immediate interview