IT Technical Support, Jobs, 8119

IT Technical Support - Lanarkshire

Technology - IT- Support
Ref: 8119 Date Posted: Tuesday 05 Oct 2021
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IT Technical Support – Coatbridge

ML5 4EY

£23,000 - £25,000

Nine Twenty are delighted to be working with our IT Consultancy client based in Coatbridge, with helping them build their workforce.

We require an experienced IT support specialist from a Managed Service or IT Provider who can take on 1st and 2nd Line support queries with confidence, someone who is up to date with product changes, has great ideas, a passion for technology and be able to add value not only to the team but to the customers also.

The Role:

You will oversee on-boarding of new customers, documenting their networks, and bringing their systems up to our standards. You will be leading changes and projects for our current customers, to ensure their IT is always at a high standard. Once those changes have been made you will hand this over to the helpdesk to maintain the network. When not working on a project you will join the helpdesk to do 1st and 2nd line support.

Responsibilities:

  • Answering calls from customers
  • Identifying Issues and choosing best course of action to resolve these
  • Helping clients on site when unable to access them remotely
  • Ensuring that a high level of customer support is given to all users and stakeholders
  • Detailing call logs and recording details accurately
  • Configuring and troubleshooting Windows 7 - Windows 10 Professional
  • Configuring and troubleshooting Windows Server 2012 R2 onward
  • Active Directory Management
  • Office 365 Management
  • RMM Systems Management
  • Network, and Router Management

Requirements:

  • Successful candidates will have experience in SharePoint full cycle, 365 roll outs and Outsourcing IT experience
  • 365 Intune
  • Configuring Office 365
  • Driver / Car owner as visiting client sites 

Package on offer:

  • Excellent salary and benefits.
  • Training and development.

To be considered for this opportunity, please apply today or contact Lynne Rae.

Elrae@weareninetwenty.com

T: 0141 231 1260