IT Support / Business Analyst, Jobs, Scotland, Stirling & Falkirk, 5521
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IT Support / Business Analyst - Stirling & Falkirk

£45k - Technology - IT- Management
Ref: 5521 Date Posted: Thursday 19 Jul 2018
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Alexander Ross Holdings is a long-established business based in Carronshore, near Falkirk. We are looking to supplement our existing IT resource by recruiting someone with the right mixture of IT support / Business analytical skills.

Reporting to the Group IT Manager, the role is primarily based at our premises in Carronshore and may require occasional off-site visits to suppliers and industry events.

The group is looking to invest in a new IT infrastructure that will transform our business information and intelligence.

Prior to this investment there is significant preparatory work to be undertaken that will involve a detailed business analysis leading to process improvements, applications development and enhancements to the existing environment which will run alongside general IT business support.

Key tasks

  • Data analysis and reporting across the business.
  • Report writing using Crystal reports.
  • IT troubleshooting, problem solving and helpdesk support.
  • Process review, documentation and improvement.
  • Office 365/Sharepoint/Exchange.
  • Equipment deployment and maintenance/ software updates.
  • Lead on specific IT projects.

Key skills – Essential and desirable

  • Business Analysis and Business process capture and Mapping.
  • Master Data Management.
  • MS Office & Advanced Excel knowledge (VBA)
  • Knowledge of industry standard norms, project management methodologies.


  • Highly self- motivated and dynamic.
  • Able to effectively prioritise and execute tasks in a high-pressure environment
  • Proactive with a strong customer service ethos.
  • Demonstrate a good understanding of financial and business processes.
  • First class communicator.
  • Proven analytical and problem-solving skills

Qualification and experience

  • Computer or IT related college or university degree
  • Provide support regarding financial applications including General Ledger, Costings, Accounts payable/receivable.
  • Working knowledge of ERP/MRP implementation.
  • 3rd party Report/BI tools (CRYSTAL REPORT, POWER BI, QLIKVIEW).


  • Salary dependent on experience
  • 28 days holiday
  • Company pension after successful probationary period