IT Field Service Engineer, Jobs, 7688

IT Field Service Engineer - Glasgow

£23,000 - Technology - IT- Support
Ref: 7688 Date Posted: Monday 03 May 2021
LinkedIn ShareShare
More

Nine Twenty Technology are excited to be recruiting for an IT Field Service Engineer for a managed service business in Glasgow,

Due to continued growth, they are looking for an enthusiastic and switched-on IT Field Service Engineer who has a real passion for IT.

Responsibilities:

  • Responsible for providing IT support via telephone and remote support software
  • Travelling to client sites for installation of IT, hosted telephony and troubleshooting
  • Windows Server and network troubleshooting
  • Providing a high level of customer service to a wide range of users, including those with minimal IT knowledge
  • Liaison with 3rd party software vendors where required
  • Work closely with our HQ Technical and Service teams to deliver excellent levels of service
  • Adhere to strict Service Level Agreements for Incidents and Service Requests
  • Work closely with Project Managers to ensure smooth rollout of projects
  • Technical documentation and work instructions

Essential experience:

  • Previous experience in the delivery of IT support services, ideally within the field. 
  • Knowledge of all intel-based systems, Servers and desktops
  • Repair and servicing Disk storage solutions
  • Printers and desktop knowledge (Laser, Inkjet, Dot Matrix)
  • Microsoft Server/ windows desktop (various versions)
  • Exchange (various versions)
  • Networking knowledge, Switches, Routers, Access Points
  • Full clean driving license

Please apply below for immediate consideration