Infrastructure Manager, Jobs, 6507

Infrastructure Manager - Glasgow

£NEG - Technology - IT- Management
Ref: 6507 Date Posted: Monday 09 Sep 2019
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Scotland’s largest and most advanced purpose-built colocation facility. It is also the first facility in the UK to be Tier III certified for both design and construction.

The site is located just off the M8 between Glasgow and Edinburgh. It houses up to 2,000 racks, all powered by 100% renewable energy.

With a PUE of 1.18 the centre can provide significant cost savings to major organisations who choose to move away from inefficient in-house computer rooms to agile colocation solutions.

Due to continued growth, we are looking for an experienced Infrastructure Manager with solid VMWare experience to manage a team of 3.

Job Description:

As the Infrastructure Manager role your main accountabilities will be to:

  • Maintain a stable production environment, ensure capacity, scalability and currency of the platform, and drive operational and support improvements through in-depth knowledge of supported product capabilities and managed service operations
  • Drive robust and timely remediation of high severity incidents to prevent the same or similar future occurrences 
  • Ensure all changes are production-ready, implemented successfully and that affected operations users are prepared for these changes

Your specific responsibilities will be to:

  • Vendor management, including Service Reviews and SLA Management
  • Owning Service Level Management for the hosted infrastructure environment
  • Reviewing and analysing Service Requests
  • Reviewing, improving and implementing ITIL workflows and processes
  • Managing improvements to ServiceNow, including integrating other business departments into the platform
  • Continually look for ways to improve the quality of the service provided and the efficiency

Experience Required:

  • A strong understanding of current infrastructure trends e.g. Cloud, Virtualisation, Security
  • Experience of virtualisation solution e.g. VMware, Hypervisor, etc
  • Experience of storage solutions SAN, NAS, Cloud