Entry Level IT Support, Jobs, Scotland, Glasgow, 6281

Entry Level IT Support - Glasgow

£17,500 - Technology - IT- Support
Ref: 6281 Date Posted: Tuesday 11 Jun 2019
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Nine Twenty Technology are delighted to be representing their client based in Renfrewshire in the search for a entry level IT candidate for their global technology service client.

The successful candidate will have a broad knowledge within IT technologies, including the Microsoft platform and applications. The candidate will also have experience working in a customer service role. This is the perfect opportunity for an IT graduate with fantastic customer service skills to start their career in a worldwide business which will offer them exceptional training and progression. 

A sound understanding of infrastructure technology including servers, databases and networks are fundamental for this role.

 

Responsibilities/Accountability:

  • 1st line support, for Desktop (troubleshoot, diagnosis and incidents)
  • Customer focused
  • Industry certified
  • Call resolutions, technical support
  • Internal and external support queries
  • Create and maintain client accounts via Active Directory.

Skills/Experience

  • Proven track record of delivering excellent customer service
  • Understanding of the Microsoft platform and applications
  • Understanding of Active Directory
  • Understanding of ITIL and process
  • Service Management methodology knowledge
  • Interest in Incident and Problem Management

Qualification/Certification requirements

  • Technical qualifications.
  • 2 years work experience in a customer service role.

 

To apply for this role, please click below.