ECatalogue Manager, Jobs, 7482

E-Catalogue Manager - Glasgow

£35k - Technology - IT- Application
Ref: 7482 Date Posted: Monday 22 Feb 2021
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The purpose of the role is to champion the online customer experience and to create a 'best in class' customer journey, which drives: customer satisfaction, repeat visits, optimal conversion and sales. 

The E-Catalogue Manager position is a hands on role and will require a solid understanding of requirements gathering/spec taking within an E-commerce environment. The E-Catalogue Manager will require strong leadership and management skills in delivering key projects in support of considerable E-commerce growth in the UK.

Responsibilities

  • Manages daily catalogue operations
  • Catalogue quality checks – optimize methodology and expand quality checks on portals
  • Manage and maintain online customer catalogues
  • Improve speed and ease of doing business
  • Coordination of operations on updates that impact the Customer’s B2B purchasing experience
  • Develop a best in class online user experience
  • Support Ecommerce and sales in the development of online digital projects, enhancements and test and learn initiatives relating to our catalogues
  • Prepare and deliver product/promotion briefs for sales teams
  • Support Sales Productivity improvement plans through onboarding customers to online portals
  • Establish relationships and represent the E-catalogue function with other internal functions at all levels.

Knowledge and skills required

  • Experience in an e-commerce sales environment
  • A love of all things online
  • Strong analytical skills
  • An enthusiasm for web usability
  • A passion for providing the highest quality customer service
  • A high standard of written and spoken English is essential
  • High level of concentration to complete repetitive tasks and to meet set targets on a daily basis.
  • You will be expected to ensure that the quality of all catalogues, data and images is exemplary across a number of sites.
  • A natural desire to achieve results and thrive in a competitive environment

Education and experience

  • Ideally a degree in Business, marketing or other related field of study
  • Typically 2+ years of professional experience with a combination of ecommerce and operations environment

Performance Measures

  • Online order increase
  • Online performance metrics
  • Portal Deployment and adoption
  • Project delivery within timescales
  • Data quality on product content and pricing across a number of sites
  • Online customer satisfaction