E-Catalogue Manager - Glasgow

The purpose of the role is to champion the online customer experience and to create a 'best in class' customer journey, which drives: customer satisfaction, repeat visits, optimal conversion and sales. 

The E-Catalogue Manager position is a hands on role and will require a solid understanding of requirements gathering/spec taking within an E-commerce environment. The E-Catalogue Manager will require strong leadership and management skills in delivering key projects in support of considerable E-commerce growth in the UK.

Responsibilities

• Manages daily catalogue operations
• Catalogue quality checks – optimize methodology and expand quality checks on portals
• Manage and maintain online customer catalogues
• Improve speed and ease of doing business
• Coordination of operations on updates that impact the Customer’s B2B purchasing experience
• Develop a best in class online user experience
• Support Ecommerce and sales in the development of online digital projects, enhancements and test and learn initiatives relating to our catalogues
• Prepare and deliver product/promotion briefs for sales teams
• Support Sales Productivity improvement plans through onboarding customers to online portals
• Establish relationships and represent the E-catalogue function with other internal functions at all levels.

Knowledge and skills required

• Experience in an e-commerce sales environment
• A love of all things online
• Strong analytical skills
• An enthusiasm for web usability
• A passion for providing the highest quality customer service
• A high standard of written and spoken English is essential
• High level of concentration to complete repetitive tasks and to meet set targets on a daily basis.
• You will be expected to ensure that the quality of all catalogues, data and images is exemplary across a number of sites.
• A natural desire to achieve results and thrive in a competitive environment

Education and experience

• Ideally a degree in Business, marketing or other related field of study
• Typically 2+ years of professional experience with a combination of ecommerce and operations environment

Performance Measures

• Online order increase
• Online performance metrics
• Portal Deployment and adoption
• Project delivery within timescales
• Data quality on product content and pricing across a number of sites
• Online customer satisfaction