Desktop Support Engineer, Jobs, England, Milton Keynes, 5573
This vacancy is now closed

Desktop Support Engineer - Milton Keynes

Technology - IT- Support
Ref: 5573 Date Posted: Monday 11 Jun 2018
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Nine Twenty are now recruiting for a Level 2 Support Engineer to join one of our long-term, manufacturing clients based in their Milton Keynes site. Over the years, our client’s organisation has grown significantly, therefore they now have a significant amount of computer users on site and require a Support Engineer to join their IT Services department.


  • Develop additional technology & services and/or infrastructure to enhance the company’s business systems.
  • In consultation with user departments, explore opportunities for improved tools for the job adoption and investigate options and methods which may be used to deliver improvements.
  • Ensure that the agreed backup procedures continue to be effective and recommend modifications as required.
  • Monitor the performance of all hardware platforms, investigate and recommend any enhancements which may be required.
  • Provide technical support and advice on matters referred by the Help Desk.
  • Remain vigilant about upgrades and patches, managing end-of-life risk and wider implications of required changes/updates.
  • Support the installation of agreed changes, repairs and/or upgrades required to the hardware, operating system or business applications

For this position you must have:

  • solid experience in end-user computing support (2nd line) with some experience and a keen interest in networks, servers and storage
  • You must have experience of working within an FMCG environment.
  • a positive can-do attitude, self-learner, enthusiastic, accountable and can manage key stakeholders and building strong relationships with colleagues and 3rd party service providers.
  • To manage all aspects of our client’s cloud computing domain and drive process efficiency and adoption through all business functions
  • Measurable proven track of business Cloud transformation success ideally in an FMCG environment, e.g. GSuite, Office 365, GCP, AWS, Azure
  • Experience of managing all aspects of Google GSuite and driving adoption and business change in a similar sized organisation.
  • Able to manage external suppliers to work together on a multi-faceted solution and the experience to troubleshoot and manage critical incidents that can include multiple vendors
  • Demonstrates analytical and logical thinking.  Uses experience to resolve issues, recommend solutions, implement preventive measures and deliver results
  • Knowledge of network, storage, server and client management technologies
  • Ability to work within an ITIL framework


  • Bonus up to 10%
  • Contributory pension scheme
  • Flexible benefits options (Buy and sell holidays etc)
  • Death in service x5 of salary
  • Private healthcare options

In order to be considered for this exciting opportunity, please apply today. Or please call Nine Twenty on 0141 231 1260 and ask for Fiona Macleod.