Customer Success Manager, Jobs, 7137

Customer Success Manager - Glasgow

Up to £40,000 - Technology - Logistics
Ref: 7137 Date Posted: Friday 18 Sep 2020
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Nine Twenty are partnering with the fastest growing Logistics with Technology solutions providers in the UK in the recruitment of a Customer Success Manager.

They’ve been keeping their customers’ promises since 1999 and now work with over 1,400 companies of all sizes and stages of growth, from start-ups to global corporations.

Offering a wide range of logistics services, e-commerce and technology solutions they make it easier for our customers to do business.

Obsessed with ‘delivering happiness’ their customers are at the heart of everything they do.  This is driven through our three core pillars – People, Technology and Choice.

The successful applicant will have a minimum of 3 years’ experience in a relevant role such as Implementation/Onboarding Manager or Customer Success Manager also functional and technical experience with SaaS technology for their customers.

 

Essential Skills:

  • Excellent verbal and written communication skills and the ability to build rapport with customers and prospects
  • Business analysis and requirement gathering abilities
  • Ability to learn technology quickly through instruction and self-training
  • High level of customer facing experience including communications with senior stakeholders
  • Must be willing to go the ‘extra mile’ and ensure that customer’s expectations are consistently exceeded
  • Must be focused on ensuring customer success
  • Must be energetic and motivated with a strong work ethic that demonstrates enthusiasm, persistence and a competitive spirit with a desire to be the very best
  • Must be a team player, take personal responsibility and have the ability to work in a fast-paced environment
  • Excellent organisation and planning skills to work independently, as well as within a team
  • Experience in customer facing role that requires strong interpersonal skills
  • Basic understanding of enterprise IT environments
  • Preferably degree qualified, but not essential

Key Responsibilities:

  • Excellent verbal and written communication skills and the ability to build rapport with customers and prospects
  • Business analysis and requirement gathering abilities
  • Ability to learn technology quickly through instruction and self-training
  • High level of customer facing experience including communications with senior stakeholders
  • Must be willing to go the ‘extra mile’ and ensure that customer’s expectations are consistently exceeded
  • Must be focused on ensuring customer success
  • Must be energetic and motivated with a strong work ethic that demonstrates enthusiasm, persistence and a competitive spirit with a desire to be the very best
  • Must be a team player, take personal responsibility and have the ability to work in a fast-paced environment
  • Excellent organisation and planning skills to work independently, as well as within a team
  • Experience in customer facing role that requires strong interpersonal skills
  • Basic understanding of enterprise IT environments
  • Preferably degree qualified, but not essential

 

What will you receive in return?

  • On offer is a competitive salary, holiday entitlement and benefits package with incentive scheme.

To apply for this position please apply below for immediate consideration.