Customer Service Representative - Glasgow

Nine Twenty Technology are delighted to be representing their client based in Renfrewshire in the search for a Customer Support candidate for their technology service client. This is a global company providing technology services for an array of clients across the globe. 

The successful candidate will have a broad knowledge within customer satisfaction, naturally striving to provide resolutions to problems. 

The ideal candidate will be natural at working in a fast paced and demanding environment, with excellent telephone manner. An interest in the technology sector would be advantageous. 

This is a fantastic opportunity for someone in a customer service role, looking to get into the IT space, and eventually progress into a technical support role. 

Responsibilities/Accountability:

• Customer support and satisfaction. 
• Call resolutions and escalations. 
• Internal and external support. 
• Being the first point of contact for problems and efficiently logging tickets, directing them to the correct support team. 

Skills/Experience

• Proven track record of delivering within a service environment.
• Interest in Incident and Problem Management.

Qualification/Certification requirements

• Experience working in customer satisfaction.
• Experience working in a telephony environment.

To apply for this role, please click below.