Customer Service Representative, Jobs, 5963
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Customer Service Representative - Glasgow

£17,500 - Technology - IT- Support
Ref: 5963 Date Posted: Sunday 10 Feb 2019
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Nine Twenty Technology are delighted to be representing their client based in Renfrewshire in the search for a Customer Support candidate for their technology service client. This is a global company providing technology services for an array of clients across the globe. 

 

The successful candidate will have a broad knowledge within customer satisfaction, naturally striving to provide resolutions to problems. 

 

The ideal candidate will be natural at working in a fast paced and demanding environment, with excellent telephone manner. An interest in the technology sector would be advantageous. 

 

This is a fantastic opportunity for someone in a customer service role, looking to get into the IT space, and eventually progress into a technical support role. 

 

Responsibilities/Accountability:

  • Customer support and satisfaction. 
  • Call resolutions and escalations. 
  • Internal and external support. 
  • Being the first point of contact for problems and efficiently logging tickets, directing them to the correct support team. 

 

Skills/Experience

  • Proven track record of delivering within a service environment.
  • Interest in Incident and Problem Management.

 

Qualification/Certification requirements

  • Experience working in customer satisfaction.
  • Experience working in a telephony environment.

 

To apply for this role, please click below.