Customer Service Consultants - Glasgow

£14,652.30 - £19,506.98 a year OTE £21,500 - £27,600

Permanent – Immediate Starts 

Full Time

Customer Service Consultant  

Working with some of the leading utility providers in the U.K, you will be delivering exceptional levels of customer service and achieving performance targets by taking/making inbound and outbound telephone calls on behalf of the organisation. Your approach and listening skills will be key to understanding what the best course of action is to make a positive impact that really makes a difference. Your duties will consist of contacting businesses regarding outstanding invoices and establishing a resolution to rehabilitate the customer’s situation.

As a Customer Service Consultant, you must be highly motivated, competitive, and focused as well as target driven. You must also be energetic, assertive, positive, and able to handle difficult conversations.

The Role:

You will be working as part of a team, but working towards individual targets.

You will be taking/making calls from customers wishing to pay or make arrangements to pay outstanding debt, you will be required to negotiate an acceptable payment plan with these customers.

You will have to work to strict client compliance rules including specific Data Protection (DPA) and Financial Conduct Authority (FCA) Stipulations.

Deliver service to all your customers Internal & External that satisfies in spirit the outcomes required by Treating Customer Fairly principles.

Shifts:

Option A:

• 3 Shifts working 8am - 4pm or 9am - 5pm and 2 Shifts 9am - 8pm 
• 8am - 4pm - 30 minutes Lunch with 2 x 15 minutes breaks
• 9am - 5pm - 30 minutes Lunch with 2 x 15 minutes break
• 9am - 8pm - 1 Hour Lunch with 2 x fifteen minutes break
• There is a requirement to work 1 in every 3 Fridays from 10.30am - 7pm with 1 Hour lunch and 2 fifteen minute breaks.

Option B:

• 3 Shifts working 8am - 5pm or 9am - 6pm and 2 Shifts 10am - 7pm 
• 8am - 5pm - 30 minutes Lunch with 2 x 15 minutes breaks
• 9am - 6pm - 30 minutes Lunch with 2 x 15 minutes break
• 10am - 7pm - 1 Hour Lunch with 2 x fifteen minutes break
• There is a requirement to work 1 in every 3 Fridays from 10am - 7pm with 1 Hour lunch and 2 fifteen minute breaks. 
• You would also be required to work 1 in every 3 x Saturday’s from 9am - 1pm which applies to both option A & B.

Working with us you will enjoy all these benefits:

• All English bank holidays are closed days.
• Extra bonus holiday with 100% attendance.
• An extra day’s holiday for every year past 5 years’ service (maximum of 4)
• Opportunities to earn an additional reward:
• Bonus averaging an extra £250 per month per person.
• Medical Insurance

Benefits:

• Working from Home or Office (Clydebank)
• 8 weeks onsite Training 
• Onsite Parking
• Bonus scheme
• Flexible working hours

Experience:

• Sales: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

For more information, please contact Susan Jack on 07917 901 299.