Customer Service Advisor (Technical), Jobs, Scotland, Edinburgh/Midlothian, 5429
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Customer Service Advisor (Technical) - Edinburgh/Midlothian

up to £20,000 plus benefits - Technology - Contact Centre
Ref: 5429 Date Posted: Monday 23 Apr 2018
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Nine Twenty Technology are working with one of their clients to recruit for a Customer Service Advisor.

Due to continued expansion our client is currently looking to recruit an experienced and passionate Customer Services Advisor to join their customer service team, operating from their Edinburgh office.

This role offers an excellent opportunity to join this growing company and become integral to its on-going success, whilst giving the successful applicant excellent career prospects.

They are looking for people that love to solve and fix problems, have experience in a customer service environment and that enjoy the challenges of dealing with difficult customer issues.

 If you share our passion for delivering an amazing customer experience and want to work in an exciting, fast-paced environment, then why not apply to join our team today?


Job Specification

Customer Service Advisor:

Your role will be to work within the day-to-day pre and after-sales customer services operation, ensuring 100% customer satisfaction and seeking opportunities increase customer revenue. You will report to the Customer Service Manager. Customer service is a mix of email and telephone correspondence.

On a day to day basis you will be responsible for:

  • Dealing with inbound email enquiries, orders and complaints from customers ensuring you are helping our customers get more out of our products by sharing knowledge and providing exceptional customer service.

  • Having effective administration processes in place to communicate effectively with customers.

  • Ensuring all internal and external correspondence is dealt with in a timely manner.

  • Keeping up to date on industry news and activity to support our customers with the very best advice.

  • Keeping up to date with all of our products, services, promotions and those of our competitors using your knowledge and skills to add value to the customer.

  • You'll use your great problem solving skills to find out what's gone wrong, and take the best course of action to get things resolved for the customer.


Person Specification

Previous experience in a similar role is preferable.

  • Must possess strong customer service skills and able to deliver exceptional customer experience.

  • Must be very competent in MS Outlook and Excel and have the ability to respond to emails quickly and accurately.

  • Experience using back-end content management systems is a plus.

  • Must have excellent written English and demonstrate strong communication and written skills.

  • Be solution orientated problem solving ability.

  • Have good interpersonal skills and ability to work independently and effectively as part of a team.

  • Have a flexible attitude with the ability to prioritise tasks and workload.


Other information:

  • A competitive salary package on offer, this could be the perfect role for the suitable candidate who thrives in such an environment.

  • The role requires the candidate to work on-site at the office in Edinburgh.

  • The hours are 5 days per week, 9am – 5.30pm – with 1/2 x Saturday shifts per month (Fridays given off when Saturdays are worked)