Customer Relations Officer (4 Month FTC), Jobs, 6366

Customer Relations Officer (4 Month FTC) - Glasgow

Up to £19,500 - Sales & Marketing - Contact Centre
Ref: 6366 Date Posted: Monday 08 Jul 2019
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As one of the UK's public services companies, our client believes in the importance of good relationships. Whether that's with their customers or people.

They want to listen to and understand their customers, Fairness runs through everything they do. They believe their greatest assets are people and they are keen to develop teams who want to make a difference.

 

What will you be doing?

As a Customer Relations Officer you'll be speaking to customers and helping resolve complaints, highlighting root causes, and developing creative process improvements.

You'll really take the time to understand our customers' individual circumstances, and truly want to make a difference.

We know all customers are unique, so you can expect lots of variation every day.



What do you need to bring to our team?

  • Excellent writing skills
  • Adept at conflict management and excellent influencing skills
  • Customer focused with excellent customer service skills 
  • Strong attention to detail and excellent organisational skills
  • Skilled at communicating with all levels and with various stakeholders
  • Lateral and logical thinker with ability to use own initiative
  • Professional and flexible approach
  • Consistent positive attitude and a good work ethic

You'll also need to have:

  • Achieved standard grade or above in English and maths or equivalent or qualified by experience.
  • CSA, ICT qualifications or desire to work towards these qualifications essential.

Previous Experience:

  • Experience of complaints resolution essential.
  • Experience of MS Word, Excel, and Outlook essential.
  • Knowledge of legislative and regulatory requirements essential.
  • Knowledge of lending codes of conduct essential.

 

To be considered for this exciting role, then press the apply button...