Customer Operations Manager, Jobs, 6395

Customer Operations Manager - Edinburgh/Midlothian

Technology - IT- Management
Ref: 6395 Date Posted: Monday 12 Aug 2019
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An exclusive opportunity is available for a Customer Operations Manager to join a growing tech firm based in Edinburgh city centre.

Our client specialises in energy management technology and have a growing product suite and customer portfolio. Due to new opportunities in their core markets, they need to create a new team in Operations.

They need to add a talented customer-facing Operations Manager who will be responsible for 6 direct reports.

The purpose of this role is to manage all customer operations, managing 6 shift operators who provide 24-hour supervision, monitoring, operation and escalation paths for energy assets located on our industrial and commercial customers’ sites.

Key Skills:

  • Exceptional people skills to lead, motivate and develop individual team members
  • Demonstrated track record in delivering excellent customer service
  • Experience in applying continuous improvement in a continuous, process-driven environment
  • Comfortable working with a wide variety of IT systems and specifying improvements to them
  • Experience in shift-working environments
  • Preferably degree-qualified in a technical discipline

Your background:

  • Senior customer service role in a business-to-business environment.
  • Energy sector knowledge, particularly in respect of industrial and commercial energy users, would be an advantage.
  • Able to process and understand complex information quickly, take reasoned decisions, and explain to others
  • A strong leader committed to developing and empowering team members in a positive working environment
  • Proactive and highly reliable
  • A strong believer in the right structures and processes

To apply for this position, please click below.