Consultant (Dynamics CRM), Jobs, Scotland, Glasgow, 5345
This vacancy is now closed

Consultant (Dynamics CRM) - Glasgow

Technology - IT- Management
Ref: 5345 Date Posted: Wednesday 18 Apr 2018
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Nine Twenty are currently working with a Microsoft Gold Certified ERP Partner, who have extensive experience and expertise in successfully implementing and supporting Microsoft Dynamics 365 for Operations and Dynamics AX! Due to continued growth, they are looking to add a skilled Consultant to the team , who has a proven track record in application consultancy and training to help build their Enterprise vision and grow this practice through the delivery of high profile and high value Dynamics CRM/365 projects.

What they can offer you:

The successful candidate will be a member of the Enterprise practice affording them the opportunity to work with a strong team while working on significant projects and initiatives across their client base in sectors including Energy, Public Services and Manufacturing.

  • They offer an industry leading benefits package and flexible working
  • Salary: £75,000 + 
  • Overview of the role:

A Consultant (Dynamics CRM/365) will utilise their technical and consulting skills to:

  • Carry out pre-sales engagements, building a comprehensive understanding of customer requirements and business challenges, and building and delivering demonstrations of solutions;
  • Work with clients to understand and define their business process and to configure the Dynamics CRM/365 system accordingly;
  • Advising customers on best practices for CRM, development or integration processes;
  • Assist clients with configuration tasks, data migration and end-to-end testing;
  • Provide end-user training courses and ad-hoc coaching, tailored to the client’s own business processes and configuration;
  • Design and test customisations to the Dynamics CRM/365 system, and work with the client through acceptance of these;
  • Participate in go-live cutover exercises ensuring that migrated data is reconciled back to legacy systems;
  • Guide projects along through daily communications with the customer or project manager;

What you will bring:

The successful candidate will have excellent analytical, problem solving, and communication skills coupled with the ability to work both autonomously and as part of a team, delivering a wide range of services to their  clients. In addition, they will possess skills and expertise including:

  • Significant experience with CRM systems, preferably Dynamics CRM/365 for Sales or Customer Service, including areas such as:
    • Contact and Account Management;
    • Lead and Opportunity Management;
    • Quote and Sales Order Processing;
    • Task and Resource Management;
    • Data Model and Reporting;
    • Marketing Tool integration;
  • Comprehensive knowledge of reporting and/or data cleansing tools related to Dynamics CRM/365;
  • Experience of multiple reporting tools including SQL Server Reporting Services (SSRS), and Power BI;
  • Experience of leading both formal and informal training sessions, workshops and presentations;
  • A strong self-learning ability, to keep up to date with product changes.

To be considered for this position, please click on the link!