Collection Consultants, Jobs, 7776

Collection Consultants - Glasgow

Accountancy, Finance & Office Support - Contact Centre
Ref: 7776 Date Posted: Monday 07 Jun 2021
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Permanent – Immediate Starts 

Full Time

Collections Consultant

Working with some of the leading utility providers in the U.K, you will be delivering exceptional levels of customer service and achieving performance targets by taking/making inbound and outbound telephone calls on behalf of the organisation. Your approach and listening skills will be key to understanding what the best course of action is to make a positive impact that really makes a difference. Your duties will consist of contacting businesses regarding outstanding invoices and establishing a resolution to rehabilitate the customer’s situation.

As a Collections Consultant, you must be highly motivated, competitive, and focused as well as target driven. You must also be energetic, assertive, positive, and able to handle difficult conversations.

We are dedicated to your learning and development from initial training, offering modern apprenticeship programmes and line manager support which promotes our structure from within. Prior contact centre experience is not necessary. We are mostly looking for passionate and empathetic people that we can train and help every step of the way.

The Role:

  • You will be working as part of a team but working towards individual targets.
  • You will be taking/making calls from customers wishing to pay or make arrangements to pay outstanding debt, you will be required to negotiate an acceptable payment plan with these customers.
  • You will have to work to strict client compliance rules including specific Data Protection (DPA) and Financial Conduct Authority (FCA) Stipulations.
  • Deliver service to all your customers Internal & External that satisfies in spirit the outcomes required by Treating Customer Fairly principles.

Working with us you will enjoy all these benefits:

  • All English bank holidays are closed days.
  • Extra bonus holiday with 100% attendance.
  • An extra day’s holiday for every year past 5 years’ service (maximum of 4)
  • Opportunities to earn an additional reward:
  • Bonus averaging an extra £250 per month per person.
  • Medical Insurance


  • Working from Home or Office (Clydebank)
  • 8 weeks onsite Training 
  • Onsite Parking
  • Bonus scheme
  • Flexible working hours