Cisco Network Engineer, Jobs, Scotland, Edinburgh/Midlothian, 5609

Cisco Network Engineer - Edinburgh/Midlothian

£40k - £60k - Technology - IT- Infrastructure
Ref: 5609 Date Posted: Monday 08 Oct 2018
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Nine Twenty Technology are working with our client who, due to huge successes, are now looking to add experienced Cisco Network Engineers to their leading customer in Edinburgh. 

The main focus of the role is to lead, design and manage technical deployments – Lead the deployment and integration of new strategic Cisco based technical solutions using proven past experience and current best practice engineering methodologies. Lead the delivery of the customer’s solutions to ensure it follows a set methodology and company framework comprising stages through Discovery, Design, Build, Test, Prepare, Pilot, and Deployment.

The ideal candidates will have some badges including;

CCNA, CCNP, CCDE, and CCIE

The Engineer will be accountable for the following:

  • Active participant in the customer support centre, handling phone and email queues to assist customers with technical issues on the product, inclusive of ability to troubleshoot, duplicate and create workaround to achieve high levels of customer satisfaction and success
  • Document and report on the status of major issues, tech centre operational status, etc
  • Manage the RMA processes ensuring equipment is being delivered to the customer
  • Work collaboratively with the overall Support Organisation in driving Support team process improvements and initiatives.
  • Ability to manage hot customer escalations and drive issues to completion while keeping all involved parties in the loop. Ability to work with other organizations such as QA and Sustaining to convey customer concerns and requirements to be a champion for the customer in providing a timely problem resolution
  • Working with the Support team, deliver the Middle East business hours support needs for countries which have regular working days over our weekend
  • Work with the 24*7 on-call support engineers in assisting in 24hr escalation coverage during EMEA regular business hour overlap with U.S. night time
  • Liaise with the EMEA SE teams as needed on answering their technical questions and issues, assisting in customer evals and demo's occurring in the EMEA office

 

Please apply below for immediate consideration