Application Support Specialist, Jobs, Scotland, Glasgow, 4980
This vacancy is no longer advertised

Application Support Specialist - Glasgow

£30k - Technology - IT- Development
Ref: 4980 Date Posted: Monday 09 Oct 2017
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Fantastic opportunity for an experienced Application Support Specialist to join a global technology company based in Glasgow. This role acts as a second line of product support below the Support Desk.  Any incidents that the Support Desk are unable to resolve will be passed to the Application Support team.  The Application Support Specialists role is primarily to restore service to the customer in the shortest time possible based on the priority/severity of the incident. 

Key Responsibilities:

  • Resolving issues via a fix or workaround within the agreed SLA/OLA
  • Providing clear and regular updates of the status of issues to the Support Desk
  • Managing cross product issues within the team to leverage the cross functional knowledge and respond more quickly to the customer
  • Quickly hand issues off to product development where a fix or workaround can not be established
  • Assist in managing resolution of issues handed to product development

Experience required:

  • Broad technical understanding of a wide range of platforms - Microsoft Technologies (SQL), Mid Range Systems, Web (,NET) and Mainframe
  • Track record of working successfully in an application support role
  • Knowledge and understanding of ITIL processes
  • Demonstrable knowledge and understanding of Support systems and processes
  • Strong analytical ability with excellent  Problem solving skills
  • Experience of developing and maintaining "best in class" operational and support procedures &/or reviewing/sign-off

On offer is a competitive basic salary plus a market leading, very comprehensive benefits package including flexible hours.

Please apply now for an immediate interview.