Application Support specialist - Glasgow

Nine Twenty Technology has a fantastic opportunity for an Application Support Specialist to join a global IT firm in Scotland. This is a globally recognised organisation who not only deliver fantastic products and services to its clients but also offer their employee's a progressive workplace with brilliant development opportunities. As an Application Support specialist, you will work alongside a global team to analyse and evaluate technical problems and/or functionality questions within the software, based on the application, data source or integration with external applications. 

Company Benefits: 

• Bonus contribution (3-3.5k) 
• Healthcare options 
• WFH allowance 
• Life assurance 
• Pension contribution competitive 
• Enhanced maternity/paternity 

Please note this role requires shift work to work alongside global US Team: 

• Shift hours will be between 1pm GMT until 1am GMT; will be required to participate in on-call rotations consistent with Support’s on-call practice
• 8 hour shifts starting from 1pm; supporting Americas 
• On call rota, 1 week in every 2 months (expected to reduce as the team grows). On call is paid
• Shift premiums after 5pm ( 5-7pm +from 7pm onwards)

Essential Non technical/Technical Skills: 

• Strong written and verbal communication skills
• Ability to work a flexible schedule in the interest of customer satisfaction
• Customer contact centre or customer service experience that supports implementation, and troubleshooting of software applications
• Experience in documenting customer issues 
• Experience in effectively dealing with internal escalations from Professional Services and customer
• Familiarity with Contact Centre operations and technology software and tools
• Experience with operating systems, desktop domains (active directory) and Windows security
• Familiarity with use of troubleshooting and diagnostic tools such as Wireshark, NetMon, PerfMon, WinDBG, etc.
• Familiarity with WEB Server Technology (i.e. IIS, WebLogic, Tomcat, & Apache)
• Understanding of networking and protocols (TCP/IP, SMTP, etc.)
• Knowledge of telecom systems (CTI, PBX, VOIP) including switches and protocols Familiarity with Information Security (i.e. SSL/PKI, Security hardening, Firewall)
• Demonstrated experience working with databases (SQL preferred) 

To be considered for this opportunity, please apply today or call Sophie at Nine Twenty for more information 07775 380 860.