Application Support Analyst, Jobs, Scotland, Glasgow, 5789

Application Support Analyst - Glasgow

£30k - Technology - IT- Application
Ref: 5789 Date Posted: Monday 08 Oct 2018
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Ceridian Europe Ltd, based in Glasgow, is part of Ceridian, the global Human Capital Management technology company and strategic HCM partner serving over 25 million users in more than 50 countries. Our solutions include the award winning Dayforce HCM, Dayforce Global Solutions, Small Business Payroll, LifeWorks Employee Assistance & Wellness, and TeamRelate Assessment & Coaching Tools. We look for fun, intelligent, team players who believe in our values: customer focus, transparency, diligence, optimism, and agility!

The Technical Application Specialist is responsible for delivering business-to-business application support to Ceridian’s enterprise clients. They will collaborate with client administrators as well as internal Development, QA, and Services teams to champion client priorities and drive incidents to closure. The Application Specialist will combine strong technical and functional problem solving skills with a keen business sense to deliver best in class client-focused support.

KEY ACCOUNTABILITIES:

  • To leverage strong analytical and problem solving skills to efficiently resolve incidents
  • To provide clients with regular and timely updates
  • To maintaining the highest level of client satisfaction
  • Reproduce and meticulously document software defects
  • Monitor, deploy and maintain client production environments
  • Contribute to the support knowledgebase
  • Assist with a wide variety of operational projects including:
  • Technical programming and scripting tasks
  • Enhancing the customer support experience
  • Optimizing internal processes and procedures

KNOWLEDGE, TECHNICAL SKILLS, QUALIFICATIONS & EXPERIENCE

Essential:

  • A track record of working successfully in an application support role
  • Strong problem solving and analytical skills; demonstrated ability to bring high level, complex client issues to resolution
  • Proficient with SQL and an understanding of relational database systems
  • Excellent communication and relationship management skills at all levels within the business
  • Proven team working skills
  • Ability to work at pace in order to meet tight deadlines
  • A passion for technology
  • A positive can do, pragmatic attitude
  • Ability to provide out of hours on call support when required

Desirable:

  • A degree in Computer Science, Engineering or relevant software / computer related field
  • Broad technical understanding of Object Oriented Programming
  • Familiarity with Microsoft Server Technology (e.g.; Windows / SQL Server)