Application Support Analyst, Jobs, 7079

Application Support Analyst - Glasgow

£30k - Technology - IT- Application
Ref: 7079 Date Posted: Wednesday 29 Jul 2020
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My client is a cloud company powered by our people. As an innovative fast-growing global, human capital management (HCM) technology company, their solutions and people work together to help organizations control costs, save time, optimize their workforce, minimize risk, and grow their businesses.

They are looking for fun, intelligent, team oriented people to join their very talented application support team based in Glasgow.

They have been awardeded a Great Place to Work® in 2018, a Glassdoor Best Places to Work in 2018, and one of Canada’s Top 100 Employers for the 15th consecutive year!

Join the Support Team responsible for providing world class application support for their award-winning, cloud enterprise human capital management (HCM) application that is improving the lives of millions of workers across the globe!

Crush resolution tickets and capture the hearts of customers like a world class Pokemon hunter. We are a team of customer focussed enthusiasts dedicated to the success of our clients. We are constantly innovating and people recognize it. Clients recognize it. Industry experts recognize it. And most importantly the people who use our software love us for it.

What They Can Offer You:

  • Collaborate with the brightest team in Human Capital Management
  • Flat hierarchy: work, eat, and engage with company execs
  • Employee driven career path; Top Talent, Career Talk, Career Pathing, Tuition Reimbursement, Mentorship, & Job Rotation are just some of the People programs we have to help you advance your career
  • Fun@Work; Company and Department social events, Holiday parties, picnics, and community involvement (each employee gets a paid volunteer day)
  • Bring your whole self to work; casual dress code, a diverse workforce, and some of the greatest people around to make your work day better!

What a Customer Support Technical Analyst is Responsible for [Day in the life]:

  • The Customer Support Technical Analyst you deliver B2B application support to clients. Use your strong analytical and problem-solving skills to efficiently resolve incidents while maintaining the highest level of client satisfaction.
  • Because customer focus is in your DNA, you will collaborate with client administrators as well as QA and Services teams to champion client priorities and drive incidents to closure. You will combine strong technical and functional problem-solving skills with a keen business sense to deliver top notch client-focused support. Your clients will praise your ability to provide them with regular and timely incident updates.
  • You will contribute to the support knowledgebase by reproducing and meticulously documenting software defects and assist with a wide variety of operational projects including; enhancing the customer support experience and optimizing internal processes and procedures.

Skills/Experience We Value:

  • ‘I got this’ mentality and optimism; the ability to rise to a variety of challenges with superior communication, organizational, and problem-solving skills that instil confidence in our customers
  • It’s not just about working hard; you know how to celebrate success both customer and team wins (we inject a fun and a positive vibe throughout our team)
  • Collaborative work ethic; tackle a creative problem over a game of shuffle board or network with colleagues from other locations at the end of the work day by joining one of our employee run sports teams! This is a tight knit team of customer focus individuals
  • Ability to work flexible hours
  • BA degree and/or relevant work experience in the industry preferred

What Would Really Make You Stand Out:

  • SQL and an understanding of relational database systems
  • Familiarity with Microsoft Server Technology (e.g. Windows, SQL Server)

This is a truly fantastic place to work. Please apply now for an immediate interview.