App Support Analyst, Jobs, 6469

App Support Analyst - Glasgow

£30k plus exc benefits - Technology - IT- Application
Ref: 6469 Date Posted: Monday 16 Sep 2019
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This is our promise. Not only for our customers, but our employees as well.

Ceridian is a cloud company powered by our people. As an innovative fast-growing global, human capital management (HCM) technology company, join us as we transform the world of work for millions of employees around the world. Our products help employees be paid on time, apply for promotions, grow their careers, and support their work/life fit. Our solutions and our people work together to help organizations control costs, save time, optimize their workforce, minimize risk, and grow their businesses. We are proud of our many recent accomplishments, which include setting a record in the TSX as the largest tech IPO in Canadian history, and having our leader recognized as a Top CEO by Glassdoor’s Employees’ Choice Awards for the third time.

Ceridian has not only invested heavily in cloud software development but in its people as well. Our workplace experience provides employees with empowering programs for career growth and includes diversity/inclusion groups to support every person’s career journey. At Ceridian we not only work hard, but we play hard too. Each office has its own unique Fun at Work experience which includes events such as social hours, team building competitions, and other fun occasions for all employees to enjoy. We believe in giving back to the communities that we live in, by volunteering our time and contributing to our own charity foundation, Ceridian Cares. We also have a wide-range of flexible benefits to support our people’s work life blend and meet their needs.

We are looking for fun, intelligent, team oriented people who believe in our values: Customer Focus, Transparency, Diligence, Optimism, and Agility.

Find out why Ceridian employees declare Ceridian a Great Place to Work® in 2018, a Glassdoor Best Places to Work in 2018, and one of Canada’s Top 100 Employers for the 15th consecutive year!

Join the CeridianSupport Team responsible for providing world class application support for the DayforceHCM solution; our award-winning cloud enterprise human capital management (HCM) application that is improving the lives of millions of workers across the globe! 

Crush resolution tickets and capture the hearts of customers like a world class Pokemon hunter. We are a team of customer focus enthusiasts dedicated to the success of our clients. We are constantly innovating and people recognize it. Clients recognize it. Industry experts recognize it. And most importantly the people who use our software love us for it.

Due to growing demand of our HCM application our Support Team is growing. Our employees are fun, intelligent, team oriented people who live our values every day: Customer Focus, Transparency, Diligence, Optimism, and Agility. Sound intriguing? We are looking for a: Customer Support Technical Analyst.

What a Customer Support Technical Analyst is Responsible for [Day in the life]:

  • The Customer Support Technical Analyst you deliver B2B application support to Ceridian’s clients. Use your strong analytical and problem-solving skills to efficiently resolve incidents while maintaining the highest level of client satisfaction. 
  • Because customer focus is in your DNA, you will collaborate with client administrators as well as QA and Services teams to champion client priorities and drive incidents to closure. You will combine strong technical and functional problem-solving skills with a keen business sense to deliver top notch client-focused support. Your clients will praise your ability to provide them with regular and timely incident updates. 
  • You will contribute to the support knowledgebase by reproducing and meticulously documenting software defects and assist with a wide variety of operational projects including; enhancing the customer support experience and optimizing internal processes and procedures. 

Why This is an Important Position at Ceridian:

  • Ceridian wins when our customers win
  • You get to contribute to our customer’s success
  • You get the opportunity to support our award-winning cloud enterprise HCM application 

Skills/Experience We Value:

  • ‘I got this’ mentality and optimism; the ability to rise to a variety of challenges with superior communication, organizational, and problem-solving skills that instil confidence in our customers
  • It’s not just about working hard; you know how to celebrate success both customer and team wins (we inject a fun and a positive vibe throughout our team)
  • Collaborative work ethic; tackle a creative problem over a game of shuffle board or network with colleagues from other locations at the end of the work day by joining one of our employees run sports teams! This is a tight knit team of customer focus individuals
  • Ability to work flexible hours 
  • BA degree and/or relevant work experience in the industry preferred

What Would Really Make You Stand Out:

  • SQL and an understanding of relational database systems 
  • Familiarity with Microsoft Server Technology (e.g. Windows, SQL Server)

Ceridian combines the excitement of a start-up environment, with the growth opportunities of a large organization. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfilment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success.  

Ceridian is fuelled by the diversity of our talented employees. We are an equal opportunity employer and embrace all individuals and what makes them unique.  We consider all applicants, regardless of age, religion, race, colour, ancestry, gender, gender identity, disability, national origin, race, sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. We enthusiastically encourage all individuals to apply for positions that fit their passions. Come join our inclusive team and start collaborating with us on award winning projects!