Account Manager, Jobs, Scotland, Glasgow, 5193
This vacancy is now closed

Account Manager - Glasgow

Technology - Sales
Ref: 5193 Date Posted: Sunday 04 Feb 2018
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Acting as the key point of contact for the client the role is to help build strong client  relations.  Firstly by supporting the AD on driving client growth.  And, secondly by managing internal teams to profitably deliver multi-channel content, search marketing, social, advertising, and web solutions that drive results for our clients.

THE ROLE
  • Develop close, trusting relationships with the senior team and heads of department. Work with them to ensure the principles of insightful excellence are integrated into our process and our output.
  • You are responsible for setting standards and developing the strategy for your accounts whilst acting as an ambassador for the business.
  • Maximise revenue from each client and ensure we grow and retain the portfolio of accounts.
  • Work with AD/Strategist to turn client opportunities into solutions that will help clients grow.
  • Support AD on proposals that sell our solutions to clients.
  • Develop effective internal briefs that provide 'on-strategy' direction to teams.
  • Work with relevant internal teams to turn briefs into fully-scoped deliverables.
  • Produce clear activity and resource plans.
  • Project manage internal teams to ensure the delivery of solutions is on time and on budget.
  • Develop a strong collaborative relationship with the internal production teams.
  • Manage tracking and reporting of performance to ensure team accountability and quality of deliverables.
  • Efficiently manage all client related budgets, targets and billing requirements.
  • Ensure accurate invoicing for all clients.
  • Maintain a thorough understanding of clients businesses and the markets in which they operate.
  • Maintain a good understanding of our offering and be able to confidently discuss it with clients.
  • Ensure the quality of our digital output is of a level that meets the agreed scope of the project, industry compliance and is keeping with the organisation's reputation for excellence.
  • Anticipate any problems which may arise during the day to day delivery and communicate how challenges will be overcome/mitigated.
  • Manage client expectations to ensure we are able to deliver the required levels of service.
  • Manage and mentor to ensure good clear client records, WIPs, status reports and internal communications.
  • Be the champion of quality and drive the team’s output in line with our high standards.
  • At all times acting in the best interests of the business.

YOUR KEY COMPETENCIES.

  • You are an excellent communicator, both written and verbal.
  • You are forward-thinking and proactive.
  • You are inspirational and motivational.
  • You have an excellent knowledge of a wide range of techniques, tools and concepts for strategic thinking.
  • You build great rapport with clients. Your educated and justified opinion is respected by them, you inspire them and you pitch confidently to win business.