1st/2nd line Support, Jobs, Scotland, Glasgow, 6063

1st/2nd line Support - Glasgow

Technology - IT- Support
Ref: 6063 Date Posted: Tuesday 19 Mar 2019
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Nine Twenty Technology are delighted to be recruiting for a Support Consultant with extensive experience with Microsoft technologies in the Glasgow area for their leading UK-wide ICT Service provider! 

The right person for this role:

  • You will have a wide variety of knowledge of ICT technologies, along with an extensive knowledge of the standard Microsoft platforms and applications, including Office 365. 
  • You will have the ability to analyse, troubleshoot and diagnose issues and be able to resolve incidents while providing a high degree of customer satisfaction.

What's in it for you:

  • Friendly, collaborative working environment
  • Pension Contribution
  • Healthcare Option's 
  • Progression and personal development opportunities 

Responsibilities range from the completion of 1st time fixes, desktop support, network support, server support including client account administration, as well as managing office 365 subscriptions and services.

Other Responsibilities:

  • Provide a high degree of customer satisfaction in all work undertaken.
  • Perform remote troubleshooting and diagnosis using remote support tools
  • Provide accurate diagnostics and creative solutions to customer problems whilst adhering to best practice and operational process
  • Provide timely call resolution, technical support expertise for standard desktop systems
  • Troubleshoot and analyse customer incidents in order to diagnose ICT issues
  • Liaise internally and externally to enable customer queries to be answered and problems solved.

Skills/Experience:

  • The candidate will have previous desktop support experience (min 2 years) working in a similar role/environment, which will allow the resolution of a wide variety of desktop & ICT problems and issues.
  • A sound understanding of infrastructure technology including servers, databases and networks is fundamental for this role.

Qualification/Certification requirements: 

  • Typically, the candidate will hold a relevant technical qualification, required certifications and at least 2 years relevant work experience
  • Experience in Active Directory, Office 365, and Windows Server technologies essential

To be considered for this opportunity, please apply today or call Brian for more information.