1st Line Support, Jobs, 6283

1st Line Support - Glasgow

£17,500 - Technology - IT- Support
Ref: 6283 Date Posted: Tuesday 09 Jul 2019
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Nine Twenty Technology are delighted to be representing their client based in Renfrewshire in the search for a First Line Support candidate for their technology service client.

If you are looking for a role where you can get into a fast-paced IT support environment and hit the ground running with excellent progression within a large workforce, then this could be the role for you!

This is the opportunity to join a business founded in 19th century that operate at a global scale, providing IT to clients across all continents and collaborating with the biggest names in the IT space with nearly 3000 happy clients.

The successful candidate will have a broad knowledge within IT technologies, including the Microsoft platform and applications, with proven experience of working with Active Directory. A sound understanding of infrastructure technology including servers, databases and networks are fundamental for this role.
 

What's in it for you?

  • Competitive salary 
  • Competitive Pension Contribution 
  • Cycle to work Scheme 
  • Holidays: 25 per year + Public holidays - Buy and sell holiday options 
  • Fantastic progression routes and internal growth scheme 
  • Fantastic working environment 

Responsibilities/Accountability:

  • 1st line support, for Desktop (troubleshoot, diagnosis and incidents).
  • Customer focused.
  • Industry certified.
  • Call resolutions, technical support.
  • Internal and external support queries.
  • Create and maintain client accounts via Active Directory.

Skills/Experience

  • Proven track record of delivering within a service desk environment.
  • Understanding of ITIL and process.
  • Service Management methodology knowledge.
  • Interest in Incident and Problem Management.

Qualification/Certification requirements

  • Experience with Active Directory.
  • Technical qualifications.
  • 2 years work experience.

To apply for this role, please click below.